DEFINITIONS

(1) These Regulations define in particular the types and scope of services provided electronically by Ecomaster with the registered office in Hill Farm Sutton Road, Drayton Bassett, Tamworth, Staffordshire, B78 3DY, United Kingdom, E-mail: customer.services@ecomaster.co.uk, company nr: 10231025, and tel: 01827831888, the conditions for providing these services, the conditions for conclusion and termination of agreements for the provision of services electronically, and the complaint procedure.

(2) The Regulations do not apply to services provided by the Service Provider in any other way, or to services provided electronically by the Service Provider via other Internet domains than the domain of the Site.

(3) Immediately after accessing the Site, the Client is obliged to read these Terms and Conditions through the link provided on the Site.

(1) Whenever these Regulations refer to:

(a) Regulations – it shall be understood as these Regulations for the provision of services by electronic means,

(b) Service Provider – it shall be understood to mean Ecomaster with the registered office in Hill Farm Sutton Road, Drayton Bassett, Tamworth, Staffordshire, B78 3DY, United Kingdom, E-mail: customer.services@ecomaster.co.uk, company nr: 10231025, and tel: 01827831888

(c) Client – shall be understood to mean a natural person, a legal person, and an organisational unit without legal personality, to which the law grants legal capacity, using the Site,

(d) Website – shall mean the website at ecomaster.co.uk operated by the Service Provider,

(e) Electronic Services – the services provided electronically by the Service Provider within the functionalities of the Site.

(1) The Service Provider provides the following electronic services via the Website:

(a) providing access to data and materials on the Site, containing in particular information about services provided by the Service Provider and the Service Provider’s business,

b) enabling the Service Provider to send messages via a contact form available on the Site.

(2) The Service Provider reserves the right to suspend the provision of all or some of the electronic services through the Site without giving reasons, as well as to delete the Site altogether. Any content posted on the Site, including in particular those concerning services provided by the Service Provider, is for informational purposes only and does not constitute a binding offer, invitation to negotiate, or other statements of intent by the Service Provider.

TERMS & CONDITIONS

OUR TERMS AND CONDITIONS

These Regulations define in particular the types and scope of services provided electronically by Ecomaster with the registered office in Hill Farm Sutton Road, Drayton Bassett, Tamworth, Staffordshire, B78 3DY, United Kingdom, E-mail: customer.services@ecomaster.co.uk, company nr: 10231025, and tel: 01827831888, the conditions for providing these services, the conditions for conclusion and termination of agreements for the provision of services electronically, and the complaint procedure.

(1)The technical requirements necessary for the cooperation with ICT system, through which the Service Provider provides electronic services:

a) PC computer or other device enabling the use of the Site,

b) access to the Internet

c) appropriate software, including at least web browser: Internet Explorer version 7 and higher, Google Chrome version 4 and higher, Mozilla Firefox version 2.0 and higher, Opera version 10 and higher, Safari version 4 and higher with installed current versions of Java and Flash.

(2) If the Client accesses the Site using a tablet, phone, or another mobile device, some of the functionalities of the Site may not work properly or at all, and the use of some electronic Services provided by the Site may be impossible or difficult. The Client is prohibited from providing unlawful content or tampering with the content of the Site without the consent of the Service Provider.

(1) The agreement for the provision of services by electronic means shall be concluded upon the Client’s commencement of use of the Site by displaying the Site on the screen of the device used by the Client.

(2) The agreement for the provision of services by electronic means shall be concluded for a definite period of time and terminated when the Client stops using the Site by leaving it without making any additional statements.

(1) In the case of defects or interruptions in the operation of the Site, the Customer is entitled to lodge a complaint within 7 days from the date of discovery of the defect or interruption.

(2) The Customer may file a complaint via email to customer.services@ecomaster.co.uk or in writing to the address Ecomaster with the registered office in Hill Farm Sutton Road, Drayton Bassett, Tamworth, Staffordshire, B78 3DY, United Kingdom, E-mail: customer.services@ecomaster.co.uk, company nr: 10231025, and tel: 01827831888, United Kingdom

The service provider will consider the complaint within no more than 30 days from the date of its receipt, informing the customer immediately of the results.

(1) The Client can access these Terms and Conditions at any time through the link on the Site. These Terms and Conditions may be recorded, obtained and reproduced by printing or saving them on a suitable data carrier.

(2) The service provider may amend the provisions of the Regulations after prior notification to the recipients through the publication of the consolidated text of the Regulations on the Site, no later than 14 days before the date of their entry into force.

(3) If the Client does not agree to the changes in the Regulations, he has the right to terminate the contract for electronic services.

(4) To the extent not covered by these Regulations, the provisions of the common law shall apply.

Ecomaster has visited over 1+million customers

Our clients know to expect an outstanding experience. When time is of the essence, our commitment, flexibility and knowledge ensure first class results.

Work Hours

Monday – Friday: 9am – 5pm

Saturday: Closed

Sunday: Closed

Copyright © 2022. All rights reserved.

R Fletcher R Fletcher

Ben - an upholsterer - repaired an expensive leather arm chair. Polite, efficient and on time. First class service. RF

Mellissa Mellissa

We’ve had Lee out to assess and repair two separate faults on our sofa’s. Very professional on both occasions. Great person to deal with, and a credit to his employer. 5 star!

M Cousins M Cousins

Adam arrived promptly, made an expert assessment and an excellent repair. He was courteous and polite throughout. Definitely would recommend

Julie Marshall Julie Marshall

Excellent service Excellent service! Thanks to Lee for making good my loaf sofa. Hugely grateful for your efficient assistance. Many thanks Julie

Jonathan McAuley Jonathan McAuley

What a guy, Lee! Cheers for fixing my sofa so quickly and efficiently Lee. Good guy and certainly knows his stuff. Highly recommend Lee!

George George

Many thanks to Lee for sorting our… Many thanks to Lee for sorting our issue with the sofa so quickly and efficiently. Could not have asked for a better service. Made all the difference as he was brilliant craic.

Mick Mick

I can not fault my experience with… I can not fault my experience with Michael, he was very polite, well mannered and friendly he also was very considerate taking his shoes off to go upstairs. Professional throughout.

Birgitta Burrows Birgitta Burrows

We had a fault on our mattress evaluated. The technicians called us when they were on their way. They and arrived on time and wore protective gear. They evaluated the fault swiftly. I cannot fault them.

Tim Tim

Excellent service. Arrived on time and fixed the problem very quickly. Very efficient and polite. Thank you.

Fran Fran

Fantastic service from Eco Masters and Ian. We were kept up to date with appointment details and Ian was on time and managed to get out issue sorted quickly. Really impressed, great service, Ian is a credit to the company!

Robert McGurn Robert McGurn

Courteous professional job completed quickly gave advice in maintaining the leather. Couldn’t ask for more.

Alison Kinsella Alison Kinsella

We were kept informed by very pleasant customer service which was appreciated. On day representative was on time and very professional and personable.

Doug Cridland Doug Cridland

Sofa mended quickly and efficiently. Michael was a very nice chap, wore PPE and sanitised prior to entering house. Very pleased.

    Ecomaster Headquarters

    Hill Farm Industrial Estate
    Sutton Road,
    Drayton Bassett, Tamworth,
    Staffordshire, B78 3DY

    Email Ecomaster

    customer.services@ecomaster.co.uk